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Alwan Furniture LLC

Privacy Policy

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At Alwan Furniture LLC (“Alwan”, “we”, “us”), your privacy matters. This policy explains what information we collect, how we use it, and the choices you have when you visit our website or place an order.

Last updated: August 2026

1. Information We Collect

  • Contact details — name, phone number, email address, and delivery address.
  • Order information — products purchased, order value, and delivery preferences.
  • Payment information — processed securely by our payment partners (card networks, Tabby, and Tamara). We do not store full card numbers on our servers.
  • Technical data — basic analytics such as pages visited and device type, used to improve your experience.

2. How We Use Your Information

  • To process, deliver, and assemble your furniture orders.
  • To communicate order updates, delivery scheduling, and customer support.
  • To offer installment options through Tabby and Tamara where you choose them.
  • To send offers and new-arrival updates — only if you opt in, and you can unsubscribe anytime.
  • To improve our products, website, and service quality.

3. Payment & Installments

We accept payment by credit/debit card and interest-free installments via Tabby and Tamara. When you choose an installment option, your details are shared securely with that provider to complete your purchase, subject to their own terms and privacy policies. All prices are displayed in UAE Dirham (AED).

4. Sharing Your Information

We never sell your personal data. We only share information with trusted partners who help us operate, such as delivery companies and payment providers (card processors, Tabby, Tamara), and only to the extent needed to fulfill your order or as required by UAE law.

5. Data Security

We apply reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse.

6. Cookies

Our website may use cookies and similar technologies to keep your shopping cart, remember preferences, and understand how the site is used.

7. Your Rights

  • Request a copy of the personal information we hold about you.
  • Ask us to correct or update inaccurate information.
  • Request deletion of your data, subject to legal and order-related obligations.
  • Opt out of marketing messages at any time.

8. Returns & Warranty

Information collected during returns, exchanges, or warranty claims is used solely to process your request.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with its revision date.

10. Contact Us

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